Satisfaction analysis with a cognitive stimulation web lab for Argentinean older adults both with and without mild cognitive impairment

LOPEZ MORENO, M. C.; REVOLLO SARMIENTO, A.; VERA, R.; BENITEZ, E.; FERNÁDEZ ZAIONZ, A.; VIVAS, L.

San Diego

Simposio; Latinos&Alzheimer Symposium; 2024

Alzheimer´s Association

IntroductionThe prevention of dementia is central to public policies. Currently, we face the challenge of technological development in computerized cognitive stimulation interventions, which also highlight the significant digital gap in the elderly population. In response to this technological revolution in health devices, we have developed and redesigned a web laboratory for cognitive stimulation for Spanish-speaking elderly individuals, with free access and at no cost called LABPSI. It was based on User Experience and User-Centered Design. The aim of this study is to examine satisfaction metrics as part of a usability analysis posterior of a redesign procedure of LABPSI. In this poster we focus on the final version of the lab.MethodologyThe sample was composed of 24 Argentinians older adults with (N=13; ACE-III score sample MCI: 80.3) and without cognitive impairment (N=1; ACE-III score sample of 90.7) from Mar del Plata city.Average age: 74.25 years old with and without MCIAverage educational level: 11.25 years of educationThey had to solve three tasks on LABPSI and complete a satisfaction questionnaire with open and closed questions including: perceived usefulness, perceived ease of use, satisfaction with image and text sizes, assistance requirements, and intentions to use again or recommend it. The closed questions used a Likert Scale, ranging from 1 (poor) to 4 (excellent). Results were then complemented with Google Analytics metrics, considering new users in local and international locations during two distinct periods: the first period before the redesign (June to November 2022) and the second period post-redesign (June to November 2023).ResultsAll subjective metrics received ratings of 3 or 4 points (good and excellent). Older individuals expressed a positive attitude toward learning and using new technologies while prioritizing their cognitive health. 100% expressed LABPSI is useful and an intent to use it again; 96% indicated an intention to recommend it to friends and relatives; 83% indicated the need of some assistance; and 59% indicated they saw the tutorial video available with indication about how to use LABPSI. The responses from older users about what they enjoyed most when using the LABPSI highlight it as a dynamic, agile, innovative tool that helps use new technology. Users also highlight the importance of exercises to improve their quality of life by helping with their cognitive problems.According to Google Analytics metrics in the period of jun-nov 2022, new users were a total of 1789 in comparison with jun-nov 2023 period where a total of new users were 4975. The majority of new users were from Mexico (1687), Guatemala (891), Argentina (484), Colombia (429), Ecuador (303), Nicaragua (201), Spain (176), Peru (164), Chile(109), Dominican Republic (102).DiscussionOlder individuals have shown a positive attitude towards learning and utilizing new technologies, prioritizing their cognitive health as evidenced by LABPSI´s high acceptance among this population. These findings highlight the importance of UX analysis in designing new technological devices and tools for the elderly. Ongoing modifications are being made to meet assistance requirements and enhance LABPSI´s performance for elderly individuals, including those with MCI. As a conclusion we observed a great acceptance in LABPSI, not only in our local population, but also in Iberoamerica. This study has shown the increased interest of Latinoamerican older adults in the use of this kind of technology. The aging population poses the challenge of maintaining maximal functional capacity, and new technologies can help in achieving this if designed appropriately to enable the elderly population to fully utilize them.