Call Centers: Identity and Conflict. An Interpretative Propose of Collective Actions in the New Workspaces

PEDRO LISDERO

Gotemburgo, Suecia

Congreso; XVII ISA World Congress of Sociology. Sociology on the Move; 2010

International Sociological Association

This paper aims to analyze the collective actions arising in the Call Center industry in the city of Cordoba, Argentina, as metonymic experiences that allow us to report of the complex transformations that take place in the world of work. To do so, the collective action is established as the gateway to the processes through which society re-build proximities & distancesin its social relations. This conflictual characterization allows us to observe in the work process a central area where are historically formed the assessments of the entity body-energy. In this sense, our analysis is complemented in its development with the identification of relationshipsbetween the mechanisms that contribute to become-body the processes of expropriation of body energies, as a fundamental feature in the neocolonial capitalist relations, & devices through which the conflict is occluded, the action is coagulated and is obstructed the emergence of collectiveidentity. To do this, there is a corpus which includes interviews & group interviews of call center workers belonging to different organizations carried out from 2006 to the present, as well as audio-visual material obtained from news sources & participant observation in the same period.