Development and implementation of a help desk system in a radiology department in a high complexity hospital: a South American experience

AGUILERA, JERONIMO; TARZIAN C; CANCIO, ALFREDO H.; LUNA, DANIEL R.; GARCIA MONACO, R

Congreso; European Congress of Radiology; 2013

Computer systems that govern the RAdiology DEpartments are the RIS and the PACSand Multimedia Medical Records (HCM). These health information systems of highcomplexity give the different actors to work more efficiently and effectively.In this scenario, the administrative, technical and medical professionals are exposed and are more likely to make errors. When failures occur and there is no access to efficient and effective support patients may receive treatment without the benefit of quick resolution of problems.So, Can a Help Desk System (HDS) in the RIS-PACS improve the workflow?Can optimize problems solution and indirectly improve patient care? The aim is tocommunicate the experience developing and implementing a HDS in the work flow of aRadiology Department (RD) in a University Hospital.