Information needs at the O.R. waiting room

COLUSSI, GIULIANA; FRUTOS, ELIANA; RAPISARDA, ROMINA; SOMMER, JANINE; DESCALZO, JUAN; PLAZZOTTA, FERNANDO; LUNA, DANIEL

Public Health and Informatics: Proceedings of MIE 2021

IOS Press

Año: 2021 p. 921 - 925

The objective of this study was to investigate the difficulties and information needs that both patients and their companions have in the context of a scheduled surgery. Observations in the operating room waiting zone and semistructured interviews were conducted to patients with scheduled surgeries, their companions, administrative staff members and surgeons. We developed a journey map to explain the patient´s experience through the perioperative process. The emerging categories were Fragmented communication, Understanding the surgical process and Waiting times. Knowing the information needs of patients and companions was important to identify problems and opportunities for improvement in our institution´s Personal Health Records. © 2021 European Federation for Medical Informatics (EFMI) and IOS Press.