Remote work and global sourcing in Argentina

ANDRÉS LÓPEZ, DANIELA RAMOS E IVÁN TORRE

Offshoring and Working Conditions in Remote Work

Palgrave Mc Millan

Año: 2010; p. 1 - 304

Advances in information and communication technologies (ICTs), combined with organizations seeking to reduce costs, have led to a dramatic growth in service sector offshoring and outsourcing, most notably to developing countries such as India. However, despite a burgeoning literature on this phenomenon, little attention has been given to the working and employment conditions that exist in the growing number of workplaces providing business process outsourcing andIT-enabled services in developing countries.The authors address this phenomenon by examining and providing a historical context for the development of the business process outsourcing (BPO) industry, based on case study analysis of working conditions in four countries where this industry is large or growing - Argentina, Brazil, India and the Philippines. Policy advice is offered to policy-makers and companies on how the growth of ´good quality´ jobs can be promoted as these industries grow and mature around the world.