A Conceptual Model and Technological Support for Organizational Knowledge Management [Indexed SCI, IF JCR 2012: 0.568]

MARIEL ALE,; TOLEDO, CARLOS; CHIOTTI, OMAR; ROSA GALLI, MARÍA

SCIENCE OF COMPUTER PROGRAMMING

ELSEVIER SCIENCE BV

Lugar: Amsterdam; Año: 2013

0167-6423

The Knowledge Management (KM) models proposed in the literature do not take into account all aspects necessary for effective knowledge management. In order to address this issue, this paper firstly presents a set of requirements that any KM model or initiative should take into account to cover all aspects implied in a knowing process. These requirements were identified through a critical and evolutionary analysis of KM. Secondly; the paper presents a new distributed KM Conceptual Model which building blocks are the knowledge activities involved in a knowing process. These activities are: knowledge creation, knowledge sharing, and knowledge representation and retrieval. This model provides a holistic view of the KM whose purpose is to help managers understand the scope of this initiative, and supply a guide for research and the implementation in organizations. In this sense, the model presents KM as a highly social rather than a technological process. Thirdly; the paper briefly describes an architecture to provide a technological support for knowledge representation and retrieval activities of the proposed KM Conceptual Model. This architecture allows implementing a distributed organizational memory that helps to represent the knowledge context through an ontological model, providing a local perspective of each knowledge domain within the organization. Strategies for knowledge annotation, knowledge retrieval, and ontology evolution are briefly described and results of preliminary performance analysis are showed. Finally; based on bibliographic information, a comparative analysis of different KM models shows their adequacy to requirements previously presented.