INVESTIGADORES
ESTEVEZ Elsa Clara
congresos y reuniones científicas
Título:
Digital Public Service Innovation: Framework Proposal
Autor/es:
JOHN BERTOT; ELSA ESTEVEZ; TOMASZ JANOWSKI
Lugar:
Montevideo
Reunión:
Conferencia; 9th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2016); 2016
Institución organizadora:
United Nations University; Agencia de Gobierno Electrónico y Sociedad del Conocimiento del Gobierno de Uruguay
Resumen:
The paper proposes the Digital Public Service Innovation Framework that extends the ?standard? provision of digital public services according to the emerging, enhanced, transactional and connected stages underpinning the United Nations Global e-Government Survey, with seven example ?innovations? in digital public service delivery ? transparent, participatory, anticipatory, personalized, co created, context-aware and context-smart. Unlike the ?standard? provisions, innovations in digital public service delivery are open-ended ? new forms may continuously emerge in response to new policy demands and technological progress, and non-linear ? one innovation may or may not depend on others. The framework builds on the foundations of public sector innovation and Digital Government Evolution model. In line with the latter, the paper equips each innovation with sharp logical characterization, body of research literature and real-life cases from around the world to simultaneously serve the illustration and validation goals. The paper also draws some policy implications of the framework, covering a broad range of issues from infrastructure, capacity, eco system and partnerships, to inclusion, value, channels, security, privacy and authentication.