E-Government Relationships Framework in the Tourism Domain.

NADZEYA KALBASKA; LORENZO CANTONI; ELSA ESTEVEZ; TOMASZ JANOWSKI

Bilbao

Conferencia; 23rd eTourism Community Conference (ENTER 2016); 2016

International Federation for Information Technology and Travel & Tourism (IFITT)

Overlooking the importance of governance features and rapid developments of Information and Communication Technologies (ICTs), surprisingly, there is very little record of academic research on the use of ICTs within destination governance and online communication by tourism governments. This research focuses on the government and policy layer of the tourism domain exploring existing applications, while proposing an Electronic Government (e-Government) framework for the tourism area. The following major stakeholders? interactions were distinguished: Governments to Governments, Governments to Citizens, Governments to Businesses, Governments to Non-profits, Government to Employees, and Governments to Visitors. The proposed framework outlines rules and regulations of ICTs and the tourism industry on regional, national, and international contexts, with cases of ICTs applications for innovating institutional structures and procedures, and ensuring participation in tourism-related governance processes. It provides a common ground for discussing e-Government matters within the tourism domain as well as it outlines future research possibilities.