Domain Models and Enterprise Application Framework for Developing Electronic Public Services

ADEGBOYEGA OJO; TOMASZ JANOWSKI; ELSA ESTEVEZ

Linz

Conferencia; Electronic Government 6th International EGOV Conference; 2007

Johannes-Kepler Universitat

This paper presents generic domain models to underpin the development of Electronic Public Services (EPS) - from conceptual models, through requirements and architecture, to implementation models. The conceptual model follows the analysis of 25 concrete business licensing and 6 social welfare services delivered by governments to businesses and citizens respectively. Based on this model, we characterize generic business licensing and social welfare services and, following the Governance Enterprise Architecture, synthesize a generic process for delivering Authorization and Certification classes of public services. From the generic process, requirements are obtained and the architecture is defined to support these requirements. The architecture comprises three categories of components - Front-Office, Mid-Office and Back-Office. We present the static and behavioral view of this architecture and show how it supports the variability in the development of concrete e-Licensing or e-Welfare EPS through: concrete process specification at the Mid-Office, binding of specialized tasks to automation support at the Back-Office, and general use of configuration files. Finally, we discuss an Enterprise Application Framework as a particular implementation of the architecture based on open standards, and describe the use of the framework for rapid development of EPS based on concrete project experience. This work was carried out in the context of the e-Macao Project, a two year project funded by the Government of Macao SAR to build a foundation for Electronic Government in Macao.