INVESTIGADORES
ESTEVEZ Elsa Clara
congresos y reuniones científicas
Título:
From E-Government to Seamless Government
Autor/es:
ELSA ESTEVEZ; PABLO FILLOTTRANI
Lugar:
Cordoba
Reunión:
Conferencia; Collaborative Electronic Commerce Technology and Research Conference CollECTeR Iberoamérica 2007; 2007
Institución organizadora:
Universidad Nacional de Cordoba
Resumen:
Seamless Government is a new paradigm that prescribes the behavior of government agencies as a whole, in order to best respond to the needs of citizens and businesses based on collaboration and networking between the government units. Seamless Government enables the provision of customer-focused, high-quality public services, accessed through a one-stop contact and grouped according to the needs of customers, such as life events for citizens and business episodes for enterprises. Seamless Government also improves efficiency in government operations by eliminating duplicated efforts and making better use of scarce public resources. In this work, we briefly introduce this paradigm, analyzing its main concepts, necessary resources, and characteristics of its outcome.
