ICIC   25583
INSTITUTO DE CIENCIAS E INGENIERIA DE LA COMPUTACION
Unidad Ejecutora - UE
capítulos de libros
Título:
A Methodology for Assessing the Maturity Level of University Services
Autor/es:
ELSA ESTEVEZ; PATRICIA PESADO; MARCOS BORACCHIA; ARIEL PASINI
Libro:
XXII Argentine Congress of Computer Science - Selected Papers
Editorial:
Editorial de la Universidad de La Plata
Referencias:
Lugar: La Plata; Año: 2017; p. 169 - 180
Resumen:
This paper introduces the concepts of University Electronic Government and University Service, and a methodology for assessing the maturity level of such services by applying e-government concepts. Based on the identification of 25 basic services provided by academic units (AUs), that can be parameterized according to their context, a maximum achievable maturity level is defined for each service as a function of service automation. The proposed methodology enables to assess and plan potential improvements to the provision of the identified basic services by universities to their community members.