Towards an effective e-Participation: ana analysis of the interaction and engagements of Argentine digital citizens

TOMMASEL, ANTONELA; DIAZ PACE, J. ANDRÉS; GODOY, DANIELA

SADIO Electronic Journal of Informatic and Operation Research

SOCIEDAD ARGENTINA DE INFORMÁTICA E INVESTIGACIÓN OPERATIVA

Lugar: Buenos Aires; Año: 2020 vol. 19 p. 208 - 232

1514-6774

Democracy and formal political processes fundamentally depend on the effective communication with citizens, and on informed decision making on public issues. E-participation can be understood as the process of involving citizens in political aspects of the public administration through information and communication technologies. In this way, promoting e-Participation requires knowing how both governmental entities and citizens express themselves and interact in the different media. Then, this knowledge will allow the definition of more effective communication strategies, giving rise to a participatory, inclusive, and collaborative decision-making process of public issues. In this context, this work studies and characterizes how government entities manifest themselves in social media and their different ways of transmitting information; and how citizens interact and express their commitment to the government entities. Particularly, the study focuses on the local government entities of the province of Buenos Aires in Argentina, as it concentrates the largest number of citizens in the country.