Building respectful interface agents
SCHIAFFINO, SILVIA N.; ARMENTANO, MARCELO G.; AMANDI, ANALIA A.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES
ACADEMIC PRESS LTD-ELSEVIER SCIENCE LTD
Lugar: Duluth, MN; Año: 2010 vol. 68 p. 209 - 209
To provide personalized assistance to users, interface agents have to learn not only a user´s preferences and interests with respect to a software application, but also when and how the user prefers to be assisted. Interface agents have to detect the user´s intention to determine when to assist the user, and the user´s interaction and interruption preferences to provide the right type of assistance without hindering the user´s work. In this work we describe a user profiling approach that considers these issues within a user profile and a decision making approach that enables the agent to choose the best type of assistance for a given user in a given situation. We also describe the results obtained when evaluating our proposal in the tourism domain, and we compare these results with some previous ones in the calendar management domain.